Shipping and Returns Policy
Shipping Information
All products in the Darling Reader shop are printed and fulfilled on demand by Gelato, one of the world’s largest print-on-demand networks. Orders are produced locally whenever possible, meaning your item is printed close to where you live, not shipped from a single warehouse across the world.
Where We Ship
We ship to over 200 countries and territories worldwide. Gelato has local production facilities in 32 countries, including the United States, United Kingdom, Canada, Australia, Germany, France, Spain, Italy, the Netherlands, Sweden, Norway, Japan, Mexico, South Korea, the UAE, and more. If local production is available in your country, your order will be produced and dispatched domestically for faster delivery.
Estimated Delivery Times
All times below are estimates and cannot be guaranteed.
| Region | Standard Delivery |
|---|---|
| United States | 2–5 business days |
| United Kingdom | 2–5 business days |
| European Union | 2–5 business days |
| Canada | 3–6 business days |
| Australia | 3–6 business days |
| Rest of World | 4–10 business days |
Customs & Import Duties
For orders shipped internationally (outside the country where your item is produced), customs fees or import duties may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our prices. We recommend checking your local customs rules before ordering if you are unsure.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this to follow your order’s progress directly with the carrier.
Returns
All products in this shop are made to order and printed on demand. Because each item is produced specifically for your order, we do not accept returns, exchanges or refunds.
Damaged or Defective Items
If your order arrives damaged or with a print quality defect, please contact us within 30 days of receiving your order at hellowith a clear photo of the issue. We will investigate with our production partner and, if the fault is confirmed, arrange a complimentary replacement at no cost to you.
Please note: minor colour variations due to the nature of the printing process are within acceptable tolerance and are not covered under this guarantee.
Wrong Address / Unclaimed Parcels
Please ensure your shipping address is correct at checkout. Orders returned due to an incorrect address or being unclaimed cannot be reshipped free of charge, a new order would need to be placed at your expense.
Lost in Transit
If your order appears lost, please contact us and we will work with our fulfilment partner to resolve it.